Management information & balanced scorecard
We are often surprised by the simplicity of management information provided by many Accounts Depts. P&L & cash flow are not the only business measures. You should have a balanced scorecard and include "soft measures" like staff morale & customer satisfaction, as well as the usual ratios like ROCE. To compete in today's fast moving world, we often suggest that daily sales analysis figures should be available overnight to enable the operation to respond next day to unexpected changes in customer demand caused by new fashion fads, terrorist attacks or sudden changes in the weather. Strategic benefits occur when operations are synchronised with strategy but first, you’ll need comprehensive management information to respond quickly.
General business issues
We resolve general business issues, such as: - staff & skill shortages, contract disputes, inadequate IT systems, lack of documentation, weak financial controls, backlog of work, stalled negotiations, fraud, tight deadlines and constant customer complaints. We have also resolved lack of strategy, mismanagement, poor communications, inaccurate & late management information, specification disagreements, staff vandalism, under-capacity, massive cost and time overruns and labour intensive operations. Click here to see our Troubleshooting service.
Business continuity
We regularly find that clients are too busy to prepare a contingency plan until after a disaster has caused disruption. The number of risks is greater than you think:- product liability, email libel case, environmental damage, power loss, theft, flood, terrorism, fraud, loss of key staff, health & safety lapses - such as accidental death of an employee or a member of the public, economic slump, customer bad debts, contract cancellation, or a hostile take-over bid. We plan and prepare responses to these types of risks to enable you to respond quickly and decisively to preserve your company's image and reputation. Think of Railtrack's failure to respond to repeated serious accidents. Whereas Perrier's immediate response to contamination of its bottled water had quite the opposite effect. We found one firm ran its entire business on a network of PCs without any backup. Another had no security alarms - despite being situated on an industrial estate in a crime area with extensive PC theft. Don’t overlook the obvious.
Business process re-engineering
We are often surprised by the simplicity of management information provided by many Accounts Depts. P&L & cash flow are not the only business measures. You should have a balanced scorecard and include "soft measures" like staff morale & customer satisfaction, as well as the usual ratios like ROCE. To compete in today's fast moving world, we often suggest that daily sales analysis figures should be available overnight to enable the operation to respond next day to unexpected changes in customer demand caused by new fashion fads, terrorist attacks or sudden changes in the weather. Strategic benefits occur when operations are synchronised with strategy but first, you’ll need comprehensive management information to respond quickly.
General business issues
We resolve general business issues, such as: -
Business continuity
We regularly find that clients are too busy to prepare a contingency plan until after a disaster has caused disruption. The number of risks is greater than you think:-
Business process re-
BPR can dramatically improve performance by aligning core processes with business goals. Typically, organisations have increased profits by up to 20-50% by cutting costs and increasing sales, reducing lead times by up to 90%, increasing throughput by up to 60% and significantly improving customer satisfaction. We observe internal staff are just too close to their problems to dream up major improvements. Incidentally, departments which have not been intensely studied for over 6 years are likely to be prime candidates for business process re-engineering.
Interim management
We provide directors and managers for hire by the month or day when you need an experienced person to manage an important task. They’ll work on secondment for you - directly under your personal supervision. Our interim managers possess a wide range of skills across most industry sectors - accounting & finance, project management, IT, HR, sales & marketing and operations. They are very capable people able to make an impact immediately and make things happen.
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